Team Seymour implements E911 plan

  • Published
  • By Airman 1st Class Aubrey White
  • 4th Fighter Wing Public Affairs
SEYMOUR JOHNSON AIR FORCE BASE, N.C. --  The time spent waiting for first responders to arrive on-scene after dialing 911 is vital in an emergency situation.

In an effort to accelerate Seymour Johnson's emergency response and ensure the safety of base personnel, the Enhanced 911 (E911) System is set to take action mid-July.

E911 reduces emergency services personnel response time when 911 is dialed from residential and workplace landlines on base through the use of automatic phone number and location identification.

"Now, when you dial 911, we'll know where you are and what your phone number is," said Sean Quinby, 4th Civil Engineer Squadron fire emergency services flight chief. "There are instances when people who dial 911 are unable to speak and now we'll know where they are and can respond directly to their location."

E911 is not only expected to increase efficiency, but will also prevent any E911 caller from being placed on hold. Emergency dispatchers will have the ability to return a call if the caller hangs up because their residential phone number will already be provided through this new system.

Since address and mapping information will be used to identify the exact location of the landline you're calling from during an emergency, Team Seymour residents should contact their phone provider (i.e., Verizon, AT&T, Vonage, etc.) and ensure a correct address is on file.

"Our ultimate goal is to eliminate the chance of harm or death occurring if a caller doesn't receive care in time," Quinby said. "It's a risk we're not willing to take at Seymour Johnson."