Improved Customer Service Published Nov. 23, 2011 By Senior Airman Gino Reyes 4th Fighter Wing Public Affairs SEYMOUR JOHNSON AIR FORCE BASE, N.C. -- The 4th Mission Support Group Seymour Johnson Support Center customer service center is now fully operational. The goal for the customer service center is to provide a more effective processing line to get customers what they need in the most efficient way. "I think this is definitely an improvement," said Airman 1st Class Matthew Carothers, 4th Force Support Squadron customer support technician. "Having everything in one central location will alleviate the confusion for customers, providing a better experience." The Seymour Johnson Support Center encompasses a customer service center assisting with military personnel, i.e. DEERS, ID cars, finance, legal, traffic management and contracting. The service center also has two brand-new kiosks which provide a more organized way to help customers see the right people. "I think it is wonderful and convenient," said a patron of the customer service center. "It's a perfect location to have a one-stop shop." "The consolidated support center provides a service that this base has never seen before," Carothers said. "This building is now the new face of our customer services, and is a great asset to our installation."