4th CS revolutionizes customer service Published Jan. 24, 2008 By Senior Airman Greg C. Biondo 4th Fighter Wing Public Affairs SEYMOUR JOHNSON AIR FORCE BASE, N.C. -- The 4th Communications Squadron is taking innovative steps to change the way they do business. On February 1st, the 4th CS will combine all of its customer service telephone numbers into a single number that will be the hub of all customer operations. "This is an automated virtual help desk," said Lori Mitchell, 4th CS, deputy commander. "Once they are guided to the right office, they will speak to an expert who can help them with their trouble." In the past, if a customer had a problem with e-mail, they would have to call the Network Control Center. If they had a problem with their phone, they would call Commercial Communication. For outages on the airfield, they would call Airfield Maintenance. This change enables us to become a one-stop shop for all communication issues during duty and after hours, which will make it easier for customers to report outages and decrease response time, said Master Sgt. Paul Richards, control maintenance operations center noncommissioned officer in-charge. According to Mrs. Mitchell, Seymour Johnson Air Force Base is the first base in Air Combat Command to initiate this process, keeping with the tradition of being fourth, but first. "This service will provide a quicker and more actuate response for our customers," said Mrs. Mitchell. Call 722-2666 for all on-base work-related communication needs.